Shipping policy

PRODUCTION AND TOTAL DELIVERY TIMES All products at theconcrete.be are handmade and (mostly) made to order. Curing, finishing, and sealing concrete takes time to ensure the highest quality. Because each item is unique, the delivery time depends heavily on the size of the product.

  • Delivery within Belgium: Depending on the dimensions of the product, the total delivery time (including production and shipping) is at least 2 to 4 weeks.

  • Delivery within the EU: For orders to other countries within the European Union, the total delivery time is 3 to 5 weeks.

As soon as your order is ready for shipment, you will receive a confirmation email.

2. SHIPPING COSTS Shipping costs are calculated at checkout, depending on the weight of the product and the delivery address. We exclusively use specialized and reliable courier services due to the weight and fragility of our products.

3. IMPORTANT: INSPECTION UPON RECEIPT (DUTY TO REPORT) Concrete is heavy and fragile during transport. Your order is insured during shipping, but this insurance only covers damage if you follow the correct procedure:

  • Inspect the packaging immediately in the presence of the courier upon delivery.

  • Do you see dents, cracks, or severe damage to the outside of the box? Then you MUST explicitly state when signing for receipt: "Package damaged / Received subject to reserve".

  • If the courier does not give you time to inspect, always sign with the addition "Subject to damage inspection". If you sign for an undamaged receipt without this note, the insurance unfortunately becomes void, and we can no longer accept responsibility for transport damage.

4. REPORTING TRANSPORT DAMAGE Should the product inside be damaged despite an intact box, you must report this to us within 48 hours of delivery via info@theconcrete.be. Include the following evidence:

  • A clear photo of the outside of the box (with the shipping label visible).

  • A photo of the interior packaging material.

  • Clear photos of the damage to the product itself.

Reports made after 48 hours may be rejected by the courier's insurance.

5. FAILED DELIVERIES AND RETURNS If a package is returned due to an incorrect address or because the customer failed to pick up the package at a pickup point, the following conditions apply:

  • The costs for the return shipment will be charged entirely to the customer.

  • Damage incurred during the return transit (as a result of failure to collect) is at the customer's expense. We strongly recommend sending shipments insured.

  • If the customer wishes the product to be shipped again, additional shipping costs will be charged before the new shipment takes place.

  • If the customer does not wish to receive the product, the standard return procedure will apply in accordance with our return policy. After deduction of all incurred shipping and return costs, the remaining amount will be refunded.

  • In the event of repeated failure to collect, we reserve the right to cancel the order and refund only the product amount — after deduction of all costs incurred.